ALH takes its obligations for the Responsible Service of Gaming (RSG) and the Responsible Service of Alcohol (RSA) in all its venues extremely seriously.
Our industry and operations are robustly regulated by independent authorities in each state and our compliance with all laws and regulations is not negotiable. ALH must put its customers’ interests first. There is a line which must be respected between legitimate customer service and loyalty initiatives that are part and parcel of every hospitality business and the requirements of the RSG and RSA codes.
If there are instances where that line has been crossed ALH is committed to taking the necessary steps to rectify any breach and address any non-compliant behaviour. To this end we have notified the independent regulator in Queensland where the matters canvassed today originated in mid-2017 and stand ready to provide any assistance or information if the regulator requires.
Further, in 2017 ALH engaged the Responsible Gambling Council of Canada to conduct a full audit of our responsible gambling programs and operations across our venues.
ALH will expand the scope of the RGC Canada audit to include matters raised today and will give everyone the opportunity to contribute.
Head of Regulatory and Corporate Affairs