1. We provide a safe, friendly environment in which all hotel guests can socialise and enjoy themselves in a good atmosphere.
2. We provide good value, good quality meals and family-friendly dining experiences.
3. We believe we have a shared responsibility, along with individuals, families, communities and governments, to ensure responsible behaviour.
4. We do not conduct promotions that encourage irresponsible consumption of alcohol.
5. We have a whole-of-business commitment to safer gaming and we put in place targeted measures at our venues seeking to minimise gambling harm.
6. Where we are permitted to do so, we offer and promote voluntary pre-commitment – a system that helps players stick to their limit by nominating maximum spending or time limits on gaming machines.
7. We train our staff to be aware of behaviour that may indicate a guest is experiencing gaming harm and to provide appropriate customer care. We require all ALH hotel managers and RG hosts to complete additional advanced responsibility gambling training.
8. We partner with expert groups and specialists who can help staff and guests deal with problem gambling, including Gamblers’ Help (Australia’s leading professional counselling service) and Relationships Australia.
9. We ensure cash out facilities, such as ATMs and EFTPOS units, are located in areas where permitted in hotels.
10. When we reward the loyalty of our guests, in line with state regulatory expectations, we do this in a responsible manner as to not induce gambling. We always ensure that our safer gaming measures (such as taking a break) apply to any loyalty reward offerings.
11. We support local communities in numerous ways, including working with charities to raise money through our hotels.
12. We conduct internal and external reviews and audits to ensure we deliver on our commitment to be one of Australia’s most responsible operators of hotels.
